Contact Us
Language of correspondence
When the team reads a message sent through this page, replies come back in English or French. A reader may write in either language and expect a response in the same one. Messages in other languages are read as best the team can manage, but the reply will be in English or French.
What never belongs in a message
Since this form travels over the public internet, treat it as an open channel. No password, no banking login, no card number, no digital wallet identifier and no answer to a security question should ever be typed into the message box. The same applies to scans of any identity document, proof of address or utility bill. A legitimate operator never asks a player to send such material through a contact form, and the team will not request it here. If a message arrives asking for those details, it is not from the operator and should be ignored.
Financial figures, withdrawal amounts and account balances belong in the secure area of the account, not in an open form. Any message that does contain them will be treated as a reason to pause, not as a request to act.
Support for gambling difficulties
A reader who is struggling with gambling should not use this form at all. The contact page is for questions about the operator's services, not for crisis support. Help organisations operate independently of the casino, answer around the clock and keep every conversation confidential. Their counsellors will not push a player toward further play, and they will not report the conversation to the operator. Self-exclusion requests follow a separate procedure, which the operator explains in its account settings and terms; those requests are handled with the same confidentiality as any other withdrawal of consent.
Any player under the legal gambling age in their province has no business on this site, and the operator applies that limit at registration and at cashout. A reader in that position should close the page and wait until they meet the age requirement.
Handling of messages
Every message sent through this form is read by a person. The team acknowledges receipt without undue delay and replies within a reasonable time, depending on the volume of incoming mail. Matters that touch on account security, suspected fraud or a player's wellbeing are given priority over general questions. The operator keeps a record of each correspondence for as long as necessary to resolve the matter and to meet its record-keeping duties; those records are not shared with third parties except where the law requires disclosure.
A reader who has already received an automated acknowledgement should not resend the same message. Duplicate submissions slow down the queue for everyone and can delay the reply. If a matter is urgent, the account's secure messaging channel is the faster route, not this page.